Carphone Warehouse Troubles

 Back to where my troubles started.


 I got a call from O2 a part of Carphone Warehouse saying as I was nearing  the end of my contract, they were offering a new deal and phone,   I listened,and accepted a new deal.


The phone arrived, I charged it overnight,   It died while I was inserting numbers from my old phone within   1/2 hour in following a,m     I called CPW,   it couldn't be fixed over the phone,  was asked to take it to their unit at Parkhead Forge,   They were mystified also. I returned it,  received another one in exchange, a week.   ditto.  Defunct morning after charging overnight,


Same performance at Parkhead Forge   A new battery was inserted, I went home and charged it overnight,  dead again within seconds.  Returned to the Forge  where  I was then told,  this is not a new phone, it is a clearance phone  and the Manager pointed out a line of letters thus   CLE another eight -BLACK-NEW    he said,  the first 3 letters mean clearance , after the other eight  non-descript letters,  the dash, then BLACK- meant black phone,  when I enquired what the NEW after the next dash meant,   he was stuck,   I asked , was it not possible it could have meant New phone ,  he wasn't sure,  and I believe he was the manager.


Back to CPW   I cancelled and returned the second phone and demanded to hear the tape where I was offered, and accepted, a clearance phone,    I was told it would take two days to get back to me with it, when they didn't call in three days I called them ,  this time it was a female  who listened while I repeated the full story,  said it would take a further seven days ,  I replied,  you have till the close of office tonight to have someone call me with it or AM tomorrow I will be citing you at Hamilton Small Claims Court.


   I never heard the tape then or since !!!!!!


I cited them for the money taken from my a/c plus Court expenses
   Never a sound from CPW until a week before the sitting  ( approx 9 weeks) when one of their numb-sculls called me offering apologies for their mistake, offered to pay what I asked including expenses, asking if I would be good enough to convey this to the Court on their behalf and mine , saying it had been settled with no further money being owed to or from either party.
   I did that.
Continued, three months later.